Nurse Case Manager

Charlotte, NC

Full Time

Experienced

Care Ring, Inc. - a fast-growing and highly respected community organization seeks a passionate leader for the role of Nurse case Manager. The Nurse Case Manager (NCM) plays a crucial role in delivering comprehensive care coordination services to targeted patient populations across Care Ring's service area, with particular focus on uninsured and Medicaid patients of all ages. This position provides direct nursing care, manages complex patient cases, supports clinical triage operations, and assists with our mother-baby clinic services. Responsibilities include conducting systematic assessments, developing collaborative care plans, and coordinating services to optimize health outcomes and enhance quality of life. The NCM leverages clinical expertise and Care Ring's community partnerships to facilitate seamless care transitions, promote health equity, and empower individuals and families to achieve independence in their preferred care environment. This position requires a self-motivated professional who thrives in a dynamic healthcare environment and is integral to advancing Care Ring's mission by connecting patients with essential resources, building self-management capabilities, and reducing unnecessary healthcare utilization while addressing social determinants of health.

Basic Job Functions

Provides clinical triage, health education, and comprehensive care coordination for select patients with chronic diseases and complex diagnoses

Delivers direct nursing care for patients of all ages in primary care setting, including medication administration, immunizations, and clinical procedures

Supports mother-baby clinic operations including postpartum and pediatric care

Collaborates with multidisciplinary care teams to ensure coordinated, timely patient care and optimal outcomes

Conducts comprehensive assessments and develops person-centered care plans addressing clinical, social, and environmental needs

Serves as patient advocate and primary liaison, facilitating navigation of healthcare systems and community resources

Manages referrals to specialists, community resources, and social services while navigating insurance coverage

Maintains accurate documentation in electronic health records and care management systems

Administrative

Implements evidence-based care protocols for preventive services, care gap closure, and chronic disease management

Ensures compliance with organizational policies and regulatory standards

Participates in community outreach and population health initiatives

Supports walk-in and urgent care needs within scope of practice

Develops and delivers health education programs for diverse populations

Maintains professional competency through continuing education and certification requirements

Clinical

Provides direct clinical support, health education, and appropriate referrals across multiple care settings

Conducts telephone triage and patient education with clinical decision-making support

Identifies and addresses barriers to care including social determinants of health

Utilizes advanced communication and conflict resolution skills in patient interactions

Provides culturally sensitive care and education materials to diverse populations

Maintains adherence to HIPAA regulations and patient confidentiality
Provides culturally sensitive care and education materials to diverse populations
Maintains adherence to HIPAA regulations and patient confidentiality

ESSENTIAL JOB FUNCTIONS

Local travel for professional meetings, training sessions, community events, and outreach activities

Ability to operate a motor vehicle safely and maintain valid driver's license and insurance

Advanced proficiency in electronic health record (EHR) systems and case management software

Competency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

Skilled in data entry, analysis, and reporting using healthcare information systems

Ability to adapt to emerging healthcare technologies and software platforms

Exercise independent clinical judgment and critical thinking in complex patient situations

Demonstrate exceptional assessment and decision-making abilities with minimal supervision

Demonstrate effective verbal and written communication skills with patients, families, and healthcare teams

Maintain accurate, comprehensive, and timely documentation in compliance with regulatory standards

Manage multiple priorities and cases simultaneously while maintaining attention to detail and flexibility to adapt to changing priorities

Adapt to changing healthcare environments and organizational needs in fast-paced clinical setting

Direct patient contact with diverse populations with potential exposure to infectious diseases

Qualifications and Education Requirements
Education	BSN preferred (RN with Associate degree considered with relevant experience) Current RN license in good standing in the State of North Carolina
Experience	Minimum 2 years clinical nursing experience, preferably in primary care, community health, family practice, or federally qualified health centers (FQHC) Case management or care coordination experience preferred Community Health or Managed Care experience Experience working with underserved populations preferred Maternal/child health experience preferred
Certifications	Current CPR/BLS certification Valid driver's license and insured automobile
Knowledge and Skills	Clinical competence in disease management and case management principles Strong organizational and time management skills with ability to work independently Ability to work independently and as a member of the care team Excellent written and verbal communication skills Proficiency in Microsoft applications and electronic health records Cultural competency and sensitivity to diverse patient populations Must be able to work a flexible schedule including some evenings and weekends Commitment to serving uninsured and Medicaid patients

PREFERENCES

Bilingual in Spanish strongly preferred.

Knowledge of services available in the community and community partnerships.

Knowledge of barriers to health care for the low-income, uninsured population and experience with addressing the social drivers of health

Additional certifications in specialty areas (diabetes education, chronic disease management)

Salary Range: $63,000 - $67,000

Benefits: Major Medical, Dental, Vision, Employer Paid Benefits to include Basic Life and AD&D, Short-term & Long-term Disability, Accident and Critical Illness Plans, Hospital Indemnity, Paid Holidays, and up to 20 vacation days your first year.

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Care Ring, Inc.

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Nurse Case Manager

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